Message from your Service Desk
Notice: We are working on your request

Hello,

This message is to inform you that the request [[@Incident.ID]] is being worked on by [[@Incident.Assignee.CompleteNameInSentenceContext]].

You can contact [[@Incident.Assignee.FirstName]] by email at "[[@Incident.Assignee.Email]]" or by phone at [[@Incident.Assignee.FullPhone]].

Request Number: [[@Incident.ID]]
Subject: [[@Incident.BriefDescription]]

Description:
[[@Incident.FullDescription]]

Your Service Desk